Refund and Cancellation Policy

Last updated: October 2026

This covers paid work delivered by Whiteboard Media Group (Pty) Ltd. It does not replace the written agreement we put in place for a larger or non-standard project; if the two ever conflict, the written agreement applies.

How payment works

Each project is invoiced as agreed in writing before work starts, payable by bank transfer or card. Ongoing arrangements such as hosting, support or content are invoiced monthly as set out in the agreement for that service.

Cancelling before delivery

If you need to cancel after paying but before delivery, tell us as soon as possible. If work has not started you will get a full refund. If work is underway, we refund the part of the invoice that reflects work not yet done, assessed case by case.

Refunds after delivery

Once work has been delivered and handed over, it is considered complete and the invoice is non-refundable. This is standard for custom project work. If something we delivered does not match what was agreed, tell us and we will fix it: corrections after handover are part of getting it right, not a refund situation.

Ongoing services

For monthly services, you can cancel on the notice period in your agreement. Fees already paid for the current month are not refunded.

Domains and third-party costs

Domains, certificates, licences and similar costs paid to third parties on your behalf are non-refundable once incurred.

How refunds are paid

Approved refunds go back the way payment was made. Card refunds can take a few business days to appear, depending on your bank.

Contact

Questions about an invoice, or to request a cancellation or refund: info@whiteboardmedia.co.za.